Customization FAQ Section

Q: How do I customize my coffee mug? A: To customize your coffee mug, simply navigate to our 'Customization' section. Here, you can choose your preferred mug color, upload your desired design or select from our library of graphics, and add any text if desired. Once completed, you can preview your design before finalizing your order.

Q: How durable is the print on the mug? A: Our mugs utilize a state-of-the-art printing process that ensures a long-lasting and vibrant print. When cared for properly, the design on your mug will remain vibrant and free of peeling or fading for years.

Q: What are the washing instructions for the mugs? A: To prolong the life and vibrancy of your customized mug's design, we recommend hand washing with mild soap and lukewarm water. While our mugs are dishwasher safe, frequent washing in a dishwasher might cause wear over time.

Q: Can I microwave the customized mugs? A: While our mugs are made of high-quality materials, we do not recommend microwaving them. Microwaving can potentially affect the vibrancy and durability of the printed design. To ensure the longevity and vibrancy of your mug's design, please avoid microwaving.

Q: Can I customize both sides of the mug? A: Yes, you can! Our customization interface allows you to add designs or text to both sides of the mug, giving you full creative freedom.

Q: What if I don't have a design? Do you provide any pre-made designs? A: Absolutely! If you don't have a specific design in mind, you can choose from our curated library of graphics and designs suitable for various occasions and preferences.

Q: Is there a limit to the number of colors I can use in my design? A: There's no specific limit to the number of colors. However, it's essential to note that very intricate designs with numerous colors might have slight variations when printed. We always strive to match the colors as closely as possible to your submitted design.

Q: How long does it take for the customized mug to be ready for shipping? A: After finalizing your design, it typically takes 3-5 business days for the customization process. Once completed, your mug will be shipped, and you'll receive a tracking number to monitor its journey to you.

Q: Do the mugs come with any kind of warranty or guarantee? A: At Belle Nordiste LLC, we stand by the quality of our products. If you find any manufacturing defects or issues related to the customization process within 30 days of purchase, please contact our customer service team, and we'll be happy to assist.

Q: Can I order customized mugs in bulk for an event or corporate gifting? A: Yes, we do cater to bulk orders! If you're interested in ordering a large quantity of customized mugs, please reach out to our sales team for special pricing and customization options.